At Freedom Mobility Store, we want every customer to feel confident in their purchase. If your mobility product isn’t the right fit, we’re here to help. Please read our return and refund guidelines below.
📝 1. Eligibility for Returns
We accept returns on most new, unused mobility products within 30 days of delivery.
To qualify for a return:
Product must be in brand‑new condition.
Product must be returned with all original packaging, parts, and accessories.
A Return Merchandise Authorization (RMA) number must be obtained from us before sending the item back.
Items returned without an RMA may be refused.
🚫 2. Non‑Returnable Items
For safety and hygiene reasons, the following cannot be returned:
Used or worn mobility products
Custom‑built or special‑order items
Batteries
Opened safety or hygiene accessories
Clearance or final‑sale items
Certain brands may have their own restrictions; we will inform you when applicable.
💰 3. Restocking Fees
Most returned items are subject to a 10%–25% restocking fee, depending on the manufacturer. This fee covers inspection, repackaging, and processing costs.
🚚 4. Return Shipping Costs
Unless the return is due to an error on our part or a defective product, customers are responsible for return…