At Freedom Mobility Store, we want your shopping experience to be simple, transparent, and stress‑free. Below is everything you need to know about how we ship mobility scooters, electric wheelchairs, lift chairs, and other mobility products.
📦 Free Shipping on All Orders
We offer free standard shipping on every order within the continental United States. No minimum purchase required.
🚚 Processing & Handling Time
Most orders are processed within 1–3 business days.
Orders placed on weekends or holidays begin processing on the next business day.
Once your order is processed, it ships directly from the manufacturer or an authorized U.S. warehouse.
🚛 Delivery Time
Delivery time varies by product and location:
Standard delivery: 3–10 business days after shipment
Freight (LTL) delivery: 7–14 business days after shipment
You will receive tracking information as soon as your order ships.
🏠 Freight/LTL Shipments (Large Items)
Many mobility products—such as large scooters, chairs, and power wheelchairs—ship via freight truck. Freight delivery includes:
Curbside drop‑off
Scheduled delivery appointment
Please note: The driver cannot bring the item into your home unless you upgrade to White‑Glove delivery.
🧭 Shipping Locations
We ship to:
All continental U.S. states (free)
We do not currently ship to:
Alaska or Hawaii
U.S. territories
APO/FPO addresses
International locations
🔄 Order Changes & Cancellations
To change or cancel an order, please contact us as soon as possible:
If your order has already shipped, cancellation may not be possible, and return fees may apply.
📬 Damaged or Missing Items
If your item arrives damaged or missing parts:
Take photos of the packaging and product.
Note any damage on the delivery receipt (for freight shipments).
Contact us within 48 hours at support@freedommobilitystore.com.
We will work quickly with the manufacturer to resolve the issue.
📝 Backorders
If a product is on backorder, you will be notified before checkout or shortly after placing your order. You may choose to:
Wait for restock
Switch to a similar product
Cancel for a full refund
❓ Questions?
We’re here to help! Contact us anytime at support@freedommobilitystore.com or visit our Help Center.
Thank you for choosing Freedom Mobility Store—we’re honored to support your mobility and independence.