Please read through our order guide so you know what to expect once your order is placed.
Order Confirmation:
Once your order is placed you will receive a confirmation email with your order details.
The confirmation email also means our system has processed your order and has pre-authorized your credit card. We will then submit your order to the transit team and/or warehouse manager to confirm that the product is ready for immediate packaging and shipping. If the product is out of stock or on backorder, we will reach out to you via telephone and/or e-mail.
Shipment process:
- Shipping times vary between 1-3 business days on most orders and your item will be delivered in 3-10 business days after the order has been shipped.
- You will receive a shipping email with the tracking number(s) after the manufacturer initiates the shipping process with the carrier. If you do not receive the tracking information from our team within 8 days of placing your order, reach out to us at support@freedommobilitystore.com.
Damages:
Immediately upon delivery, carefully inspect the packaging of your item(s). If there is noticeable damage to the packaging make note of it when signing for delivery, or refuse delivery and it will be sent back to the manufacturer. If there is no or minimal damage to the packaging;
but you discover damage to the item once you unpackage it, contact us immediately (within 48 hours) and send photos of the damage to support@freedommobilitystore.com. We will contact the manufacturer on your behalf to process any applicable claims.
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